The "Need it doing?" way: Our simple terms of business

Fixed Prices: We love giving a fixed price so you know exactly where you stand.

The "Oh No" Clause: Sometimes, once we get stuck in, we might find a hidden surprise (like a leaky pipe behind a skirting board or a "DIY disaster" from a previous owner). If the job is significantly different from what we discussed, we reserve the right to update the price or, in rare cases, politely decline the work. We'll always have a chat with you first before doing anything extra.

Deposits: For bigger "to-do lists" or if we need to nip out and buy expensive materials, we’ll ask for a deposit. We’ll let you know the amount before we get started.

Rubbish & Refuse: We aren’t licensed waste carriers, so we can't take old bathroom suites or kitchen units away in our vans. However, we’ll neatly bag up any mess we make and are happy to pop it in your wheelie bins or commercial skips for you.

Skips: If the job is a big one that’ll generate a lot of muck, we’ll add the cost of a skip or a bag that will get collected from your property once the work is complete.

Access: Please make sure we can get in at the agreed time! If we’re stuck on the doorstep and can’t get hold of you, we may have to charge a call-out fee to cover our lost time.

Parking: If you’re in a permit-only area or have paid parking, please help us out with a visitor's pass or cover the cost. We’d much rather spend our time on your repairs than dodging the traffic warden!

Insurance: For your total peace of mind, we carry £2,000,000 Public Liability Insurance. Please ask if you'd like to see the certificate.

Our Guarantee: We’re proud of our work. If there’s a niggle with our workmanship within 12 months, give us a bell and we’ll come back to make it right.